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Privacy Policy

 

Introduction

Faadaakaa.com is an ecommerce platform that enables customers to make secure, hassle-free online purchases for goods and services. We are fully devoted to safeguarding the privacy of our site users and customers, and we recognize and respect each visitor's and customer's right to privacy. To that effect, we only collect and use information as described in this Privacy Policy throughout our website.

This Privacy Policy covers how and when we collect, use, keep, share, and secure your personal data/information on our website and other affiliated sites, apps, services, and tools (collectively, our "Services").

As a result, it is imperative that you carefully read this Privacy Policy, as it will help you make informed decisions about sharing your personal information with us.

The Information we Collect

We collect personal information about you based on how you interact with us, the services you use, and the decisions you make, such as whether you buy goods from our website on loan or by outright purchase. We may collect information from a variety of sources and in a variety of ways, including information you provide directly, information collected automatically, and information we infer or generate from other data.

Personal Information you Provide

 

  • Identity Data: Information such as, your full name(s), your government-issued identity number, and your date of birth. This data is to enable us to verify your identity in order to offer our services to you;
  • Identification documents : such as the data page of your International Passport or any Government-issued identity card, a photograph (if applicable) and any other registration information you may provide to prove you are eligible to use our services and in compliance with regulatory requirements on Know Your Customer (KYC);
  • Contact Data: This is data that is needed to reach out to you, such as your contact/delivery address, email address, telephone number etc;

 

    1. Financial Data: Information, such as Bank Verification Number (BVN), debit/credit card information, financial account information, and other payment details.

 

  • Communications: Where you contact us directly with a request or an inquiry, we may receive additional personal data about you, such additional information and content of the communication are collected and forms part of our record. 

 

Personal Information We Automatically Collect

 

 

  • Log In/Device Information: When you visit Faadaakaa.com, our servers automatically records information about the device and software you use to access our Services, including Internet Protocol (IP) address, web browser type, operating system version, device identifiers, log-in information, location, general geographic region and other details. 
  • Usage Information: We automatically collect information about your interactions with our services to help us understand how you use them and improve them. This information includes transaction data as well as information about your other activities linked to our services, such as the date and time of your sessions, the pages you see, links to/from any page, and time spent in a session.

 

 

Personal Information We May Receive From Other Sources

Third parties and other identification/verification services, such as your financial institution and payment processor, may provide us with additional personal data about you. We may also obtain updated delivery address information from our carriers or other third parties, which we utilize to update our records and make it easier for us to deliver your next purchase or message.

How We Use Your Personal Information We Collect

    1. Set up and manage any accounts you may have with us;
    2. Provide our services, and respond to your questions/inquiries;
    3. Handle your payment transactions (including authorization, collecting fees owed clearing, chargebacks, and other associated dispute resolution processes);

 

  • Verify your identity and the information you provide in line with Faadaakaa.com’s statutory obligations using internal and third party tools;

 

    1. Improving our website, applications, products and services by using data analytics to optimize our service;
    2. Safeguard against fraud, unauthorized transactions, claims, and illegal activities by preventing, detecting, and managing risk;
    3. Measuring your interest in our products and services, as well as recommending or advertising products or services that may be of interest to you;
    4. Send you marketing content, newsletters and service updates curated by us (only with your explicit consent)
    5. Managing your relationship with us;

 

  • Resolve disputes that may arise, including investigations by law enforcement or regulatory bodies;
  • Enforce our Terms and Conditions;

 

  1. For any other reason for which we provide you advance notice at the time of collection.

 

Disclosing Your Personal Information

 

We may disclose or share your Personal Information with third parties, such as our, employees, officers, service providers,  as necessary for the purposes outlined in this policy.

 

We may share personal information with our other corporate entities and affiliates to: assist in the detection and prevention of identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and facilitate joint or co-branded services that you request when such services are provided by more than one corporate entity. Unless you specifically opt-in, such businesses and affiliates may not market to you as a result of such sharing. If compelled by law or in good faith belief that such disclosure is reasonably necessary to response to subpoenas, court orders, or other legal process, we may disclose personal information.

In the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect our rights, we may disclose personal information to law enforcement offices, third-party rights owners, third-party vendors, contractors, and suppliers who perform services for us or on our behalf and require access to such information to do so, or others. If we (or our assets) plan to merge with or be purchased by another business entity, faadaakaa.com and its affiliates will disclose part or all of your personal information with that business entity. If such a transaction occurs, the other business entity (or the new combined entity) will be expected to adhere to this privacy policy in regards to your personal information; nevertheless, we will notify you before your personal information is subject to a different privacy policy.

Data Security and Retention

 

The security of your Personal Information is essential to us. We have implemented adequate security measures to protect your personal data from loss, theft, misuse, unauthorized access, alteration, or disclosure. Furthermore, we restrict access to your personal information to employees who require it to perform their duties and any third parties who have a legitimate need to know. They will only process your personal data in accordance with our instructions and are bound by strict confidentiality obligations. 

 

We provide the usage of a secure server whenever you alter or view your account information. Once we have your information, we follow strong security procedures to keep it safe from unwanted access. We have systems in place to deal with any suspected data breach incident, and if we are legally required to do so, we will notify you and any applicable authority.

 

As you are aware, transmitting information over the internet is not completely safe, thus we cannot guarantee that all information submitted over the internet is completely secure. However, we will take all reasonable precautions to ensure that your personal information is securely protected. You should only use a secure environment to access our site or services. Please make sure you do not however give out your user ID or password to anyone else.

 

Unless a longer retention period is needed or permitted by law, Faadaakaa.com will only keep your personal information on our servers for as long as it is reasonably necessary for the purposes of providing our services to you (such as tax, accounting or other legal requirements.) Your information is maintained on our servers to the amount necessary to comply with regulatory responsibilities and for the purpose of fraud monitoring, detection, and prevention if you elect to delete your account. When we keep your Personal Information, we do it in accordance with the applicable law's restriction periods.

 

Your Data Protection Rights

  1. Right to be informed;
  2. Right to request access or copies to your Personal Information collected and stored by us;
  3. Right to have your Personal Information erased by Faadaakaa.com. Please keep in mind that this is a limited privilege that only applies when the information is no longer needed or the processing is not legal. The only exceptions to this right are where applicable law compels us to keep a historical archive or where we keep a core set of your Personal Information to guarantee we do not approach you in the future unintentionally if you object to your data being used for marketing purposes;
  4. Right to revoke consent;
  5. Right to be informed about appropriate safeguards in place where data is transferred abroad;
  6. Right to be assured that we are fully compliant with the requirements of the NDPR.

 

Please contact us using the information provided in the Contact Us section below if you wish to exercise any of the rights listed above. If we have any doubts about your identity, we may request evidence of identity before proceeding with your request for security reasons.

 

International Transfers

We may use third-party servers, databases co-located with hosting providers, and databases situated in foreign jurisdictions as part of our service offering, resulting in the transmission of your personal data to computers or servers in foreign countries. Where personal data is to be transferred outside of Nigeria, we will take appropriate steps to protect your data by ensuring that the transfer is secure and in accordance with the Nigerian Data Protection Regulation, and we will continue to respect your legal rights pursuant to the terms of this Privacy Policy.

 

Cookies

We use cookies, like many other websites, to differentiate you from other users and to personalize and improve our services. Cookies are unique identifiers that we transmit to your device to allow our systems to recognize it and deliver features that personalize and target your navigation experience.

Some browsers allow cookies automatically, while others can be configured to reject cookies or notify you when a website wishes to set one on your device. If you choose to disable cookies, you may be unable to access certain parts of our website. Please accept our assurance that our use of cookies does not include any personal or private information and are virus-free.

 

Choice to Opt Out

All users have the option of opting out of receiving non-essential (promotional, marketing-related) emails from us on behalf of our partners, as well as from us in general, after registering an account with Faadaakaa.com. To remove your contact information from all faadaakaa.com lists and newsletters, click on https://www.faadaakaa.com/unsubscribe. Using the one-click unsubscribe button at the bottom of each email, you can unsubscribe at any time in the future.

 

Changes to this Privacy Policy

As technology advances or to reflect new services or changes in our Privacy Policy, we retain the right to make changes, amendments, modifications, and/or updates to this Privacy Policy at any time and without notice. All changes will be displayed on this page, and if they have a material impact on you, we will inform you by posting a notice online or via mail. If you continue to use our Services, you agree to any changes to this Privacy Policy. It is recommended that you review this Privacy Policy on a regular basis for any updates. When changes to our Privacy Policy are posted on our website, they become effective from the date so posted.

 

Infringement, Violation and Contact

 

If you believe or have reasonable grounds to believe that your privacy rights have been violated or are likely to be infringed as a result of your use of our Site, or if you have issues about this Privacy Policy, please send your complaints or inquiries to [email protected]. In compliance with our Privacy Policy and the Nigerian Data Protection Regulation, your request will be examined and responded to by our Data Protection Officer within thirty (30) days.